New Simplified Balance Presentation

IT Requirements Sample

Account Balance Redesign

Ambit Energy, Customer Experience Manager

Project Intent

• To simplify balance display on MyAmbit Account, only showing customers relevant information needed to understand account summary at a glance.

Audience

• Customers logging into MyAmbit Account, with or without a balance due. 

Challenge

• Balance display owned and managed by several departments.
• Accuracy of data pulled into display sometimes in question.
• Information displayed was complex with calculations that may or may not add up.

Solution/Skills Contributed

• Helped coordinate consolidation of back-end properties/functionalities supporting data transfer.
• Worked with internal marketing team to redesign layout, excluding unnecessary information on initial display of information.
• Constructed customer focused strategy and customer-friendly copy used for each user scenario on site.