Shannon Denniston, CCXP
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New Simplified Balance Presentation
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IT Requirements Sample

Account Balance Redesign

Ambit Energy, Customer Experience Manager
Project Intent
  • To simplify balance display on MyAmbit Account, only showing customers relevant information needed to understand account summary at a glance.

Audience
  • Customers logging into MyAmbit Account, with or without a balance due. 

Challenge
  • Balance display owned and managed by several departments.
  • Accuracy of data pulled into display sometimes in question.
  • Information displayed was complex with calculations that may or may not add up.

Solution/Skills Contributed
  • Helped coordinate consolidation of back-end properties/functionalities supporting data transfer.
  • Worked with internal marketing team to redesign layout, excluding unnecessary information on initial display of information.
  • Constructed customer focused strategy and customer-friendly copy used for each user scenario on site.
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