CEO Acquisition Welcome Letter

Acquisition Monitoring Notice

Online FAQ Sample

Monitoring Sales Pitch Support

Acquisition Onboarding Strategy

Monitronics Security, Customer Interaction & Lifecycle Manager

Project Intent

• To offer customers a smooth transition into a newly acquired relationship, from awareness through account nurturing and management.

Audience

• Security Network customers who we intend to seamlessly welcome into the Monitronics family. 

Challenge

• Customers unaware of acquisition.
• Customers not making account ownership change by choice.
• Monitronics must earn and build trust with new relationship.
• Customers must be confident in safety of personal information with a seamless transition.​

Solution/Skills Contributed

• Composed official welcome letter on behalf of CEO Monitronics and Security Networks.
• Composed messaging and incorporated introduction through interactions such as:
  • Website Visits
  • Letters
  • Statements
  • IVR
  • Email
  • Inbound Calls
  • Inbound Alarms
  • Service Technicians (trucks and uniforms)
  • Outbound Alarm Contact Calls
  • Voicemail Scripts