Shannon Denniston, CCXP
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Industry Award Submission | Promotion

Monitronics Security, Customer Interaction & Lifecycle Manager
Police Dispatch Quality (PDQ) Award, 2013
  • Industry award recognizing highest level of effort to reduce false alarms, collaborate with local authorities, and work to offer customers more.
  • Composed 381 page award submission and press release upon winning.
  • Monitronics Earns Police Dispatch Quality Award for False Alarm Reduction Strategies

Bronze Stevie®: America Business Award, 2014
  • Customer Experience Department for Support Department of the Year
  • Composed full award submission for consideration.

Bronze Stevie®: Sales and Customer Service Award (x2), 2014
  • Alarm Response Center for Contact Center of the Year & Front-Line Customer Service Team of the Year
  • Composed full award submission and press release upon winning.

Bronze Stevie®: Sales and Customer Service Award (x4), 2015
  • Dealer Services for Back Office Customer Service Team of the Year & e-Commerce Customer Service
  • Alarm Response Center for Front-Line Customer Service Team of the Year
  • Training and Development for Customer Service Training Team of the Year
  • Composed full award submissions and press release upon winning.

Additional Samples Written for Consideration
  • ​Monitronics 2014 CSAA Submission
  • ​Monitronics 2014 Call Center Week Excellence Submission
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