Invoice Restructure | Redesign

Monitronics Security, Customer Interaction & Lifecycle Manager

Project Intent

• To simplify how statement information displayed, making it easier to understand and act on.

Audience

• Residential and commercial customers receiving paper statements in the mail.

Challenge

• Current statement/invoice poorly designed, difficult to understand, and current state of printing disorganized with vendor.
• Customers unclear on exact due date required for payment.
• Unnecessary text and images included.
• Payment stub and Customer Care phone number missing.

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Solution | Skills Contributed

• Coordinated statement redesign with relevant information, including a perforated payment stub.
• Rewrote content to simplify view and provide obvious number to call for help.
• Formalized printing solution with single vendor.
• Coordinated data mapping with print vendor and internal accounting team.