VOC Design/Build Sample

VOC Journey Map

VOC RFP Sample

Voice of Customer Program Build | Reboot

Monitronics Security, Customer Interaction & Lifecycle Manager
​Ambit Energy, Customer Experience Manager

Project Intent

• To build out or reboot how the organization “listens” to customers. 

Audience

• Anyone willing to share their opinions or experiences. 

Challenge

• Corporation not currently employing effective voice of the customer program to listen to customer needs and wants.

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Solution

• Develop programs from scratch, ensuring questions are relevant and valuable to customers.