Shannon Denniston, CCXP
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VOC Design/Build Sample
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VOC Journey Map
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VOC RFP Sample

Voice of Customer Program Build | Reboot

Monitronics Security, Customer Interaction & Lifecycle Manager
​Ambit Energy, Customer Experience Manager

Project Intent
  • To build out or reboot how the organization “listens” to customers. 

Audience
  • Anyone willing to share their opinions or experiences. 

Challenge
  • Corporation not currently employing effective voice of the customer program to listen to customer needs and wants.
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Solution
  • Develop programs from scratch, ensuring questions are relevant and valuable to customers.
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