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mymonitronics.com Content Site Map Sample

Content Development Timeline Sample

Executive Presentation: mymonitronics.com Rebuild

Web Content Restructuring

Monitronics Security, Customer Interaction & Lifecycle Manager

Project Intent

• To improve site organization, navigation, design and options available to customers online.

Audience

• Residential customers with account open on MyMonitronics.com.

Challenge

• Current site disorganized, hard to navigate and information provided often outdated.
• Marketing department using resources to optimize prospect site, but often neglecting efforts needed on customer portal.
• Front-end display and data input sometimes misfiring and miscommunicating with back-end systems.

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Solution | Skills Contributed

• Conducted complete site-audit, assessing existing content and taking inventory of existing internal networking systems.
• Defined strategy to outline trouble spots in customer relationship.
• Identified information customers were calling in about where we could easily assistance online.
• Defined clear and concise technical requirements prior to building out prototypes or design options for new site.