Shannon Denniston, CCXP
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mymonitronics.com Home Page
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mymonitronics.com Content Site Map Sample
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Content Development Timeline Sample
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Executive Presentation: mymonitronics.com Rebuild

Web Content Restructuring

Monitronics Security, Customer Interaction & Lifecycle Manager
Project Intent
  • To improve site organization, navigation, design and options available to customers online.

Audience
  • Residential customers with account open on MyMonitronics.com.

Challenge
  • Current site disorganized, hard to navigate and information provided often outdated.
  • Marketing department using resources to optimize prospect site, but often neglecting efforts needed on customer portal.
  • Front-end display and data input sometimes misfiring and miscommunicating with back-end systems.
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Solution | Skills Contributed
  • Conducted complete site-audit, assessing existing content and taking inventory of existing internal networking systems.
  • Defined strategy to outline trouble spots in customer relationship.
  • Identified information customers were calling in about where we could easily assistance online.
  • Defined clear and concise technical requirements prior to building out prototypes or design options for new site.
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