Shannon Denniston, CCXP
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Script Samples
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Winback Script Rewrite

Monitronics Security, Customer Interaction & Lifecycle Manager
Project Intent
  • To offer inactive customers an actionable reason to reestablish and maintain their relationship with us .

Audience
  • Previous customer who left Monitronics for any reason other than non-payment.

Challenge
  • Customers no longer find value in Monitronics relationship, and we must reestablsish trust.
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Solution
  • Composed messaging to reflect offers developed by Winback team.


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